Clear, friendly, and consistent communication is key to delivering a quality experience and building trust. Therefore, we recommend following these guidelines to unify the customer service style across our Marketplace:
Customer Service
Always begin with a polite greeting.
Even if the issue is not your fault, apologize for the inconvenience. Customers value empathy.
Thank the customer for choosing PcComponentes.
Communication Style
- Always maintain a professional and patient attitude, even if the customer is upset or you believe they are wrong.
- Avoid impersonal automated messages. Personalize your response whenever possible.
- Never use offensive language or disrespectful tone, under any circumstances.
| Important: Any form of disrespect toward a customer—either in tone or content—may result in immediate expulsion from our Marketplace. |
Good customer service not only solves problems — it makes a lasting impression. Your communication represents both your store and the PcComponentes ecosystem.