At our Marketplace, we constantly work to ensure the best experience for both sellers and our customers. That’s why one of the mechanisms we have implemented is our fund retention system.
Each month, a proportional part of your balance will be retained. This amount is automatically calculated by an algorithm based on:
Your monthly revenue.
The volume of refunds managed during the same period.
The resulting proportional percentage will be the retained amount, and it will be updated monthly based on the highest recorded value between revenue and refunds.
Additionally, the same algorithm can automatically release part of the retained balance if it detects a positive trend in sales and a good performance in the volume of refunds. In this way, the system dynamically adapts to the performance of each store.
| Important: The amount is not cumulative. That is, there will always be only one active retention. |
This system acts as a precautionary and guarantee measure for our customers. In the event that a store does not respond to an issue and/or has no balance in its account, this retention allows us to act quickly to resolve the matter without affecting the buyer or causing unnecessary inconvenience.
It also helps us maintain the quality standard that distinguishes PcComponentes.
The algorithm adapts to the performance of each store, so our automated algorithm may release part of the amount based on the evolution of sales and the refund percentage.
Likewise, the retained amount will always be released once the warranty period of your last active order with us has ended, provided there are no pending issues to resolve.
Each month, the platform will provide you with an accounting document detailing the retained amount. You can access it directly from your seller area.
| Important: The accounting document only provides itemized information. You will not receive an official invoice. |
More information: here.