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Bank Account Information

  • Updated

 

In this article, we explain how to complete your bank account details in Mirakl and what you need to do if you need to change the account after it has been configured.

Important: you can enter your bank details the first time from the platform. For security reasons, once the bank information has been configured, you will not be able to directly change the account number from your user account.
Contents
  1. What bank account details are used for
  2. How to access Bank account details
  3. What fields you need to complete
  4. What to do if you need to change the bank account
  5. Relationship with KYC
  6. Summary
1️⃣ What bank account details are used for

Bank account details identify the account where payments related to your activity as a seller will be managed.

This information must match the bank documentation provided during the verification process to avoid validation errors or payment issues.

2️⃣ How to access Bank account details

To view or complete your shop’s bank information, go to:

  • Location: Settings > Shop > Bank account details
Bank account details in Mirakl
Keep in mind: if the bank account has already been configured, you may not be able to change all the details from this screen.
3️⃣ What fields you need to complete

Complete the bank fields with the official information from your bank.

Field What you need to enter
Bank account holder name The company’s legal name or the account holder name. It must match the bank documentation provided.
Bank name The name of the bank to which the account belongs.
Bank address The address of the bank.
Postal code The postal code of the bank.
City The city where the bank is located.
Payment method Select IBAN.
IBAN The account number in IBAN format. It must exactly match the documentation provided.
BIC/SWIFT The bank’s BIC or SWIFT code. This code is provided by your bank.
Recommendation: review the IBAN, account holder and bank documentation before saving. Any difference may cause validation errors.
4️⃣ What to do if you need to change the bank account

If you have already configured your bank account and need to change the account number, you will not be able to modify it directly from your seller account.

To request the change, contact your account manager. The change must be managed manually.

Important: do not create alternative details or try to replace the account through another route. Contact your account manager to avoid validation errors or payment issues.
5️⃣ Relationship with KYC

After a bank account change, you must access the Adyen portal and provide the corresponding documentation so the new bank information can be validated.

If you do not provide the documentation requested in Adyen, the new information cannot be validated and this may affect the unblocking or management of your payments.

For more information about the verification process, see the KYC article.

6️⃣ Summary
  • You can enter the bank account the first time: go to Settings > Shop > Bank account details.
  • Select IBAN as the payment method: the IBAN must match the bank documentation provided.
  • Once configured, you cannot directly change the account number: contact your account manager to request the change.
  • After the change, you must update KYC: access Adyen and provide the requested documentation.
  • If the documentation does not match: validation may fail and affect payment management.

 

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