What is KYC? KYC stands for "Know Your Client." It is a way for banks to recognize, review, and approve the documentation provided by sellers before unlocking payments.
In our case, the bank is Adyen, and it will request your banking information along with the corresponding documentation. You can access your unique portal in two ways:
- Through the link generated by the error notification at the top of the screen, highlighted in a red box.
- Through the link within your store's settings called "HOP Url".
Before accessing your panel, Adyen will ask you three random security questions to ensure your safety.
Once you have accessed, you will enter your personal portal, which will provide the necessary information to pass the KYC.
From here, the portal itself will provide you with detailed instructions on what is necessary for your documentation and KYC to be approved.
KYC Statuses:
There are three KYC statuses, which can be found at the top of the main page of your account settings. The statuses vary based on the following reasons:
- When uploading new documentation. The bank must process it before accepting or rejecting it:
- When the KYC fails and is not approved, it indicates this status:
- When it is approved, your payments are unlocked, and there is nothing else to manage.
If the KYC fails, you will see an error message. This varies depending on the required documentation or information. However, we differentiate between two types of errors:
- Those caused by incomplete or incorrect information within the platform itself, i.e., Mirakl. For this, you do not need to access Adyen.
- Those caused by incomplete or incorrect information in Adyen. For this, you must enter your main menu in the ways explained above. This message is distinguished because it always includes the link to Adyen.