In this article, we explain what you should do if your shop has been suspended and how you can request reopening depending on the type of suspension.
- Why your shop may be suspended
- What to do if the suspension is automatic
- What to do if the suspension is manual
- Where to find your account manager’s contact details
- Related articles
Your shop may be suspended for two main reasons:
- Automatic suspension: this happens when the shop fails to meet one of the criteria configured in the Mirakl Quality Control (MQC).
- Manual suspension: this is applied in serious cases or when PcComponentes needs to act before the system resolves the suspension automatically.
In both cases, you must review the reason for the suspension and apply the necessary actions to correct the situation.
If your shop is suspended automatically, you will receive an email confirming the suspension.
This email includes a link to a form that you must complete to request the reopening of your shop.
- Review the suspension email.
- Access the form included in the email.
- Answer the required questions.
- Review the reasons linked to the MQC.
- Correct the issues that caused the suspension.
- Submit the reopening request through the form.
If the suspension is manual, you will not receive the automatic reopening form.
In these cases, your account manager will contact you to review what happened, explain the reasons and assess the next steps.
All shops have an assigned account manager.
You can find their email address in the platform:
Settings > Shop > My Account
On this screen, check the Additional information section.