Please note that, in accordance with current regulations, all sellers operating on our platform are required to have an appropriate complaints management system, both at the national and international level.
At the national level (Spain):
If your store is legally based in Spain, you must have a standardized complaints form available for consumers upon request. This form must be the official one approved by the corresponding autonomous community. You can check the applicable model at this official link:
At the international level:
If you sell in other European Union countries, you must comply with the provisions of Article 6 of Directive 2011/83/EU, which requires traders to clearly inform about their complaints handling system.
These vary by country:
- Portugal: you must be registered in the official system Livro de Reclamações, where consumers can submit complaints directly online.
- France: it is mandatory to be affiliated with an amicable dispute resolution system. In our case, we use the body AME CONSO.
- Italy: although a specific system is not required, it is mandatory to have an accessible customer service or support center.
- Germany: similarly, you are required to have an accessible customer support or service center.
Please note that the Terms and Conditions of PcComponentes require you to comply with all applicable consumer regulations, including the provision of a complaints system in accordance with the legislation applicable in each country where you operate.