Orders, issues and after-sales

After-sales

• How to make a refund
• After-sales terms and conditions
• Genei
• Mandatory warranty management
• Warranty for accessories

Issue management

• 7-day period for transportation incidents
• Unjustified Rejections or Credits
• Incident Management

Customers, packaging and customer invoicing

• Who invoices the end customer?
• What are the packaging requirements?
• How should we contact the customer?