Orders, issues and after-sales

After-sales

• How to make a refund
• After-sales terms and conditions
• Genei

Issue management

• 7-day period for transportation incidents
• Unjustified Rejections or Credits
• Incident Management
• How can we find out the reason for the issue?

Customers, packaging and customer invoicing

• Who invoices the end customer?
• What are the packaging requirements?
• How do we get in touch with the client?