Skip to main content
Español (España) 简体中文

After-sales terms and conditions

  • Updated

All stores selling on our Marketplace accept and must comply with these conditions, as stated in the previously accepted general terms and conditions. Non-compliance may result in penalties or account closure.

Warranties

  • Resolution within 24 h if no pickup is required.
  • Timeframes:
    • 3 years for new and refurbished "Like new" products (Spain and Portugal).
    • 2 years for Italy, France, and Germany.
  • It is mandatory to offer a solution within a maximum period of 24 hours from the receipt of the product.
  • It is mandatory to provide information on the traceability of all collections.
  • Products cannot be sent to SAT within the first 30 days: replacement or refund must be offered.
  • The customer has the right to choose, throughout the entire warranty period, between:
    • Replacement (if in stock) / Refund (if out of stock).
    • Repair.
  • After 30 days from delivery, the store must act as intermediary in the warranty process and offer to manage it for the customer.
  • Warranty pickups will always be free of charge.
  • If a customer moves to another EU country, the store must manage a free pickup at the new address.
  • Warranties must be accepted even with damaged packaging or non-original packaging.
  • Accessories are also covered under warranty. More information here.
  • Motherboards and processors with bent pins are also covered by warranty.

For assembled equipment:

  • If one or more components can be repaired, the customer cannot demand a refund. That decision is up to the seller.

For white goods:

  • Handled directly with the manufacturer.
  • Only refunded/replaced if authorized by the official technical service (SAT).

If the customer chooses repair:

  • The store must manage it with the manufacturer's SAT.
  • The store has 14 calendar days to resolve the issue from the date the request is opened.
  • If the seller does not respond, PcComponentes will act based on the customer's decision.

Do not request photos or videos, unless:

  • The product is in poor condition within 7 days of delivery, including factory defect or transport damage.
  • Products with screens (phones, monitors, etc.).

Note 1: The seller cannot mark a case as "resolved" if it is not. Replying to the customer does not mean the warranty has been fully managed.

Note 2: The seller must record in the order any communication made outside the platform.

Returns

  • Resolution within 24 h if no pickup is required.
  • 30-day right of withdrawal from the date of delivery, during which the full amount paid by the customer (including shipping costs) will be refunded.
  • It is mandatory to offer a solution within a maximum period of 24 hours from the receipt of the product.
  • It is mandatory to provide information on the traceability of all collections.
  • If the product price drops within 30 days of purchase, the store must refund the difference if requested by the customer.
  • If the store has no warehouse in Spain, it must provide a free return label.
  • The seller must offer free returns with drop-off at a collection point, regardless of the destination country. If you do not provide a prepaid link or label yourselves, use our GENEI service. For more information, please consult your Account Manager.
  • For white goods or large items, you must offer the customer free returns with home pickup.
  • If the seller does not offer home return service, they must share their personal GENEI link. More info here.
  • With damaged packaging, packaging different from the original, or no packaging at all (in the case of white goods), returns must be accepted for all types of products (including used headphones, used printers, used 3D printers, motherboards, and processors with bent pins), except for intimate hygiene items.

Non-depreciable products that must be fully refunded:

  • Used headphones.
  • Used printers.
  • Used 3D printers.
  • Motherboards and processors with bent pins.

Note 1: During holidays, the seller must continue providing support; otherwise, the return period will be extended.

Note 2: The seller must record in the order any communication made outside the platform.

Note 3: If a website error leads to a return request, the seller will bear reverse logistics costs.

Other Conditions

  • If an order with associated shipping costs is delayed, the store must reimburse the shipping costs if the customer requests it and ensure delivery as soon as possible.
  • If the customer rejects the order, the store must issue a full refund within 7 calendar days.
  • The seller is legally required to collect old household appliances. More info here.
  • Transport incidents must be resolved within 7 calendar days, including managing the pickup. More info here.
  • The courier must not deliver orders to neighbors, stores, or pickup points without customer authorization.
  • The customer has a period of 15 days before recycling a refunded item if you haven't picked it up beforehand.
  • If more than 72 h have passed since the estimated delivery date, we will offer the customer cancellation and refund.
  • If the seller refunds by mistake and the customer wants to keep the order:
    • The store will provide a bank account number.
    • The store must leave written record in the order.

Falsely marked as delivered

  • The seller must request the POD (proof of delivery) from the courier and manage the issue with them, requesting the certificate of honor if applicable.
  • The seller must never provide the POD to the customer if the data do not match. If it lacks customer data, send it to: atc-marketplace@pccomponentes.com
  • The seller must never request the customer's ID.
  • The seller has a maximum of 7 days to resolve the issue, otherwise the order will be refunded.

Complaint Forms

  • If the seller is based in Spain, they must have the official model corresponding to their autonomous community.
  • If the seller is foreign, they must clearly inform about their complaint system.
  • More information here.

Equivalence Surcharge

  • If the store sells to retailers under the special regime, it must apply the equivalence surcharge.
  • More information here.